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Shipping
Packages will be shipped via DHL / UPS / USPS pending on location
and weight of item. Please allow 24 - 48 hours process time and 5-7 business days upon
arrival to destination. Be aware that packages can be delayed due to weather conditions or suburban locations.
Please provide us with your telephone # in case there is a problem.
Certain item can and can not be shipped PO box so please call in before
purchase.
Claims for Shipping Damages
Product that are damaged during transport
must be reported to the carrier within 24 hours after receiving
delivery. Otherwise customer will be held liable for all damages
acquired through shipping. Please inspect all packages thoroughly before
signing acceptance of shipment. A written statement of product condition
and picture must be submitted to
sales@vantech.us to start claim. Failure to do so will result in
lose of time and claim.
Warranty
5 year Limited warranty will only apply to
those who submit their warranty card by e-mail to
warranty@vantech.us .
When e-mailing warranty information please provide us with the invoice
number, name, address and date of purchase. Non-registered warranty claims will not be excepted
after 30 days of receiving item. Covered on the warranty are as follow:
Cross bars, mounting bases, brackets and supports.
Hardware such as nuts, bolts, washers and gaskets are not included in
the warranty. Warranty does not cover bent or warped cross-bars.
Customers must cover all shipping.
Return Policy
Unused merchandise may be returned freight
pre-paid in the original shipping packaging with all labels, hardware,
instructions. All returns must be accompanied by a RGA and a copy
of the original receipt. The RGA # must be issued within 30 days
from the date of delivery. Products can not be returned after 30 days
without RGA #.
Any items sent freight collect will be refused and returned at shippers
expense. All returns are subjected to a 30% cancellation fee/return fee.
Customer pays all shipping and handling charge going to and from
destination. When the item have been examined and the reason of return is verified,
you will be issued a refund. Refund will be issued by company check to
the receiver and will take approximately 5-7 business days to process. |
